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The Mail on Sunday: Listen to unhappy customers call

Mutuality and members’ rights is a topical subject in personal finance circles. Earlier this month, a report (The Governance Of Mutuality: Building Societies, Property Rights And Corporate Governance, ESRC Centre for Business Research, University of Cambridge) by Cambridge University academics urged building societies and mutually owned life offices to give the ‘voice of the membership’ a greater hearing at boardroom level.

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