Cambridge Service Alliance blog: Innovating your service business model: The capabilities to succeed

 

In his blog post professor Andy Neely, Fellow in Business Performance Measurement & Management, Cambridge Judge Business School, investigates how organisations can best innovate their service business models. In his research, with Ivanka Visnjic, Prof Neely, developed a framework of 12 capabilities that underpin successful service business model innovation.

Read the full article  [cambridgeservicealliance.blogspot.co.uk]