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Cambridge Business Magazine: National discussion needed on digital public services

 

Dr Mark Thompson, University Senior Lecturer in Information Systems at Cambridge Judge Business School, says a national discussion including union involvement is needed in order to effectively implement digital efficiency into public services. “Digital transformation requires significant culture change, as well as new talent. It is as much about relationship and service management as about technology,” he said.

Read the full article [edition.pagesuite-professional.co.uk]