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Small Business: Have managers lost the ability to listen to bad news?


Have managers ‘lost the ability to listen to bad news?’ A new study co-authored by Dr Kishore Sengupta, Reader in Operations Management at Cambridge Judge Business School, suggests they have, and this can lead to poor decisions. “The study examines the interplay between objective information and gut feelings in project management. We found that the more information managers have to process in a short time, the more they tend to rely on their gut feelings – but this can be really dangerous to proper decision making. Gut feelings shouldn’t be ignored, but they should be handled with extreme care,” he said.

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