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BBC World News: GMT programme: Email etiquette

David De Cremer, KPMG Professor in Management Studies at Cambridge Judge Business School, talks about his latest research that finds cc’ing your boss into emails can backfire. Copying supervisors into emails between co-workers, even if done in good faith, erodes trust between office colleagues and fosters a broader organisational “culture of fear and low psychological safety,” he says. (clip not available)