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Cambridge Independent: Local councils could learn lessons from Netflix


Dr Mark Thompson, University Senior Lecturer in Information Systems at Cambridge Judge Business School, suggests that local councils could re-organise themselves to reflect successful businesses like AirBnB, Spotify or Netflix – which “focus on where they add value most efficiently – and don’t waste their time building and maintaining their own ‘special’ versions of stuff that other people can provide better.” So councils in England could learn from this and focus more on the services that bring real value to citizens.

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