“Hospitals are some of the most managerially intractable institutions in the annals of capitalism.” This is the stark conclusion that Clayton Christensen, Grossman and Hwang draw in their seminal book The Innovator’s Prescription, write co-authors Michael Freeman, Nicos Savva, and Professor Stefan Scholtes of Cambridge Judge Business School in a blogpost for the Management Science Review blog.
Few doctors and hospital managers would disagree, if anything, that today the trend is towards larger and more complex hospitals, which does little to improve managerial (in)tractability. This leaves us with a challenge: How does one make hospitals manageable again while still maintaining or even improving the value of hospital services?
Read the blogpost [informs.org]
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