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The New York Times: How to keep internet trolls out of remote workplaces

Jennifer Howard-Grenville, Diageo Professor in Organisation Studies at Cambridge Judge Business School, comments on the importance of organisational culture in remote workplaces.

“At the beginning of the pandemic, everyone patted themselves on their back, like: ‘Oh, look, productivity has not fallen. We’ve transitioned to digital. We’ve done things we were seeking to do – streamline processes, move things online, decentralise decision making.’ But they were forgetting about culture,” said Jennifer. “Now the reality of that has hit.” (subs)

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