Management entails some unpleasant conversations, none worse than telling employees that they have lost their jobs.
A new study co-authored by Jochen Menges, Associate Professor in Organisational Behaviour at Cambridge Judge Business School, looks at how chief executives responded to the outbreak of COVID-19 in early 2020.
The authors review transcripts of investor calls in which bosses discussed the pandemic and find that whereas virtually all of them referred to its economic impact, only about half of them mentioned the human costs, the article says. (subs)
Read the full article [Economist.com]