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Centre for Compliance & Trust

The finance industry is at a crossroads – mistrusted and criticised by the public, increasingly monitored and regulated by governments and authorities. In this environment financial institutions need to find a new way to engage with society, through both the way they act and the way in which they respond to the needs of customers and stakeholders.

The Centre for Compliance and Trust has been set up to explore the ways in which financial services can be delivered in the twenty-first century. Working with banks and other institutions to develop practices and behaviours which put customers and values at the heart of decision-making, the Centre will lead the development of knowledge around appropriate and responsible business practices which respond to both the evolving regulatory environment and customer demands.

Through active engagement with the finance sector, drawing together academics and practitioners, the goal of the Centre is to collate and disseminate knowledge which leads to a development of behaviours which reflect the changing environment in which businesses operate.

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News & insights

The Cambridge Trust in Banking conference took place at the London Stock Exchange on 20 October 2015.

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In order to successfully implement change throughout an organisation, the top level of leadership has to be fully engaged. They will need to adopt more of a values-based mind-set, know what good practice is and seek better practice.

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