Associate Professor in Operations & Technology Management
BSc (University of Wisconsin-Madison), MPhil, PhD (University of Cambridge)
My research and corporate engagements are related to product and business model innovation, incentive design, supply chains, manufacturing, service operations, technology, and their impacts on societal outcomes.
I use data analytics and game-theoretic methods, publish in leading management science and operations journals, and serve on the editorial board of Service Science. Students I supervised have taken faculty and industry roles in the UK, Netherlands, and Singapore. I have taught executives from and advised companies such as Citibank, DHL, Four Seasons, HP, Shell and Merck.
To unlock greater profitability and societal impact, business leaders need a grasp of how novel technologies and business models affect their processes.