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Centre for Process Excellence & Innovation (CPEI)

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The Centre for Process Excellence and Innovation is a research centre that brings together industry and academic partners to explore solutions on how to create sustainable competitive advantage through process improvement and product innovation. We define competitiveness as a combination of two fundamental capabilities:

  • to innovate and develop novel products and services, and
  • to design, measure and improve the operational processes that efficiently produce and deliver these goods and services to the customer.

Processes transcend all business activity, from manufacturing to service, and from private to public sector organisations: Getting these processes "right" is a fundamental requirement to manage service levels and unit cost, which in turn co-determine the competitiveness of the wider firm. Our research thus takes a broad view of the three main types of processes: manufacturing, service and support (or overhead) processes. Firmly based in the tradition of empirical Operations Management and Industry Studies, we are led by observations and problems from the world of business and policy.

The Centre is based at Cambridge Judge Business School and is interdisciplinary in nature. We collaborate with the Engineering and Science Departments, and also provide graduate teaching on process management to students from engineering and professional practice programmes across the University of Cambridge.

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