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Kishore Sengupta

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Kishore Sengupta

Reader in Operations Management
Director of Executive Education

MBA, PhD (Case Western University)

Research interests

Project management; knowledge management; business value of technology.

Subject group: Operations & Technology Management

Professional experience

Dr Sengupta has served as advisor on several projects with the US Government Department of Defense and NASA, and has consulted with organisations in Silicon Valley and Hong Kong. He has also worked at the AT&T Network Software Center (now LucentTechnologies) and Ernst & Young.

Dr Sengupta's published research appears in journals in information technology and management, such as Management Science, MIS Quarterly, IEEE Transactions on Software Engineering, IEEE Transactions on Systems, Man, and Cybernetics, and IEEE Transactions on Engineering Management. He is currently working on a book on online electronic environments.

Previous appointments

Prior to joining the School, Dr Kishore Sengupta was an Associate Professor of Information Systems at INSEAD. Before this he was on the faculty at the Naval Postgraduate School in Monterey, California, USA. In 1996-1997 he was a Visiting Scholar at the Hong Kong University of Science and Technology, Hong Kong.

Awards & honours

  • Outstanding Award, Naval Postgraduate School, Monterey, 1999

Selected publications

Sengupta, K., Abdel-Hamid and Van Wassenhove, L. (2008) "The experience trap." Harvard Business Review, 86(2): 94-101

Lajos, J., Chattopadhyay, A. and Sengupta, K. (2008) "When electronic recommendation agents backfire: negative effects on choice satisfaction, attitudes, and purchase intentions." INSEAD Working Papers, No.2008/33/MKT. Fontainebleau: INSEAD.

Nissen, M.E. and Sengupta, K. (2006) "Incorporating software agents into supply chains: experimental investigation with a procurement task." MIS Quarterly, 30(1): 145-166

Evgeniou, T. and Sengupta, K. (2003) "Kent County Council: implementing IT for e-government." INSEAD Case Study.

Evgeniou, T. and Sengupta, K. (2002) "Cluster specific software effort estimation for multi-company datasets." INSEAD Working Papers, No.2002/77/TN/RISE. Fontainebleau: INSEAD.

Leading strategic projects successfully: emerging insights

How do business leaders deal with the challenges around uncertainty, transformation, risk, complexity and challenging stakeholders? These are just some of the …

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Legal project advice

Six key insights on legal project management are offered by Dr Kishore Sengupta, Director of Executive Education and Reader in Operations Management …

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India focus for Executive Education

The Director of the Executive Education division of Cambridge Judge, Dr Kishore Sengupta, visits India this week to discuss a new online …

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Managing a project? Your success depends on more than just good planning.

Projects are vehicles for innovation and change. When an organisation wants to advance, re-pivot or innovate they assign the challenge to a …

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Managers mistakenly prioritise ‘good vibes’ over ‘bad news’

Have managers ‘lost the ability to listen to bad news?’ A new study co-authored at Cambridge Judge Business School suggests they have, …

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Adapt or die – why the UK’s top law firms must embrace change to survive

Fear of the unknown is no excuse not to embrace change, says new research from Dr Kishore Sengupta. “People are paralysed by the …

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Why relying on experience could actually harm your business

by Dr Kishore Sengupta, Reader in Operations Management at Cambridge Judge Business School In my dealings with leading organisations across many sectors, …

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The High Commissioner of India visits the University of Cambridge

What does India offer to UK students and businesses and how can UK academics contribute to India’s success were among the topics …

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Forbes: Too many legal awards – too little custom satisfaction

A study co-authored by LexisNexis and Kishore Sengupta, Reader in Operations Management at Cambridge Judge Business School, found “unambiguous evidence of a …

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Legal futures: ‘Superficial’ partners lack knowledge of clients’ businesses, report finds

A report co-authored at Cambridge Judge Business School found that there’s a “disconnect between law firms and their clients” as senior partners …

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Cambridge Business Magazine: Managers risk prioritising ‘good vibes’ over ‘bad news’

Faced with all sorts of information, project managers need to merge various signals to make judgments and it might get tricky when …

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Cambridge News: Have managers lost the ability to listen to bad news?

A new study co-authored by Kishore Sengupta at Cambridge Judge Business School suggests that managers have lost the ability to listen to …

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Small Business: Have managers lost the ability to listen to bad news?

Have managers ‘lost the ability to listen to bad news?’ A new study co-authored by Dr Kishore Sengupta, Reader in Operations Management …

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Business Weekly: Bank of England engages with Cambridge ‘brains’

Bank of England COO Charlotte Hogg and CIO John Finch came to Cambridge to discuss how to build effective markets. The duo …

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Contact details

Kishore Sengupta
Cambridge Judge Business School
University of Cambridge
Trumpington Street
Cambridge CB2 1AG

Tel: +44 (0)1223 339729