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Admissions appeals & complaints

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The Admissions Office cannot give reasons for not offering admission, nor advise you how to improve your application. However, an admissions appeal can be made if you believe that there has been an administrative error, or if you believe you have been treated unfairly because of bias or prejudice, or if there are circumstances unknown to Cambridge Judge Business School that might have affected the decision.

Please note the procedures below are for the following programmes only: MBA, EMBA, MFin or MAcc. Please visit the Graduate Admissions website for other Cambridge Judge Business School degree programmes.

Academic decisions

The Admissions Office cannot provide feedback on admissions decisions. The Degree Committee (the Committee responsible for admissions) will not consider an appeal against an academic decision by faculty staff. If your application has been rejected then you may have recourse by appealing about the decision using the appeals procedure set out on this page.

1. Purpose

An applicant who is dissatisfied with the admissions decision made by the Admissions Office, can appeal the decision on one of the following grounds:

  1. an error in the decision-making process or a procedural irregularity;
  2. bias or perception of bias in the decision-making process;
  3. extenuating circumstances, which, for good reason, you did not inform Cambridge Judge Business School of in your application, which would have had a material impact on the admissions decision.

An admissions appeal cannot be made based on any other grounds, including the academic judgement of the decision-makers.

If applicants have a query or concern about their College allocation, they should contact the Senior Tutor or Graduate Tutor within the College in the first instance.

2. Submitting an appeal

An appeal must be submitted using the Admissions Appeal form to the Degree Committee Office within 28 days of receiving the formal written admission decision.

Forms can be submitted one of three ways:

  1. Online

    Submit the online version of the Admissions Appeal form.

  2. Email

    Download and complete the form, then submit it via email to dcsecretary@jbs.cam.ac.uk. The email subject line should read "FAO Degree Committee Secretary, ADMISSIONS APPEAL".

  3. Post

    Download and complete the form, then send it by post to this address:

    Degree Committee Secretary
    Cambridge Judge Business School
    Trumpington Street
    Cambridge CB2 1AG
    United Kingdom

The Degree Committee Secretary may choose to accept an appeal submitted after the 28-day deadline for exceptional reasons.

An applicant can withdraw an appeal at any time by emailing or writing to the Degree Committee Secretary. Once an appeal has been withdrawn it cannot be reinstated.

3. Responding to an appeal

The Degree Committee Secretary (or delegate), will acknowledge an appeal within five working days.

An admissions appeal can be declined to be considered if it does not fall within the permitted grounds; if it is trivial, vexatious, malicious; if the remedy requested does not include amending the admission decision; or if the appeal has been submitted outside the timeframe and there are no exceptional reasons for late submission.

If an appeal is not declined it will be investigated by the Degree Committee Secretary (or delegate). The investigation is likely to include requesting responses from the staff or office involved in considering a graduate applicant's application. This will involve sharing a copy of the applicant's appeal with the relevant staff.

As part of the investigation, the Programme Admissions' written documentation and legal obligations will be taken into consideration.

An applicant will normally receive an appeal decision letter within 20 working days of receiving the appeal acknowledgement. If an appeal decision will take longer than 20 working days, the applicant will receive an update regarding the investigation.

The appeal decision letter will include a description of the investigation that took place; the decision; the reasons for the decision; and any actions being taken because of the decision.

The appeal decision letter confirms Cambridge Judge Business School's final decision in relation to a graduate admissions appeal. This decision is likely to be communicated to any staff or department involved in the investigation.

1. Purpose

This procedure applies to an applicant to either the MBA, EMBA, MFin or MAcc programmes who is dissatisfied with an aspect of the admissions process.

This is not a procedure for applicants who believe there has been an error made in the admissions decision-making process. Where applicants have a concern with the admissions decision, they should use the admissions appeals procedure as outlined on the first tab of this webpage.

A complaint cannot be based on the academic judgement of the decision-makers. If applicants would like feedback on their application then they should request this directly from their Admissions Office.

If applicants have a query or concern about their College allocation, they should contact the Senior Tutor or Graduate Tutor within the College in the first instance.

2. Submitting an appeal

An complaint must be submitted using the Admissions Complaint form to the Degree Committee Office within 28 days of receiving the formal written admission decision.

Forms can be submitted one of three ways:

  1. Online

    Submit the online version of the Admissions Complaint form.

  2. Email

    Download and complete the form, then then submit it via email to dcsecretary@jbs.cam.ac.uk. The email subject line should read "FAO Degree Committee Secretary, ADMISSIONS COMPLAINT".

  3. Post

    Download and complete the form, then send it by post to this address:

    Degree Committee Secretary
    Cambridge Judge Business School
    Trumpington Street
    Cambridge CB2 1AG
    United Kingdom

The Degree Committee Secretary may choose to accept an complaint submitted after the 28-day deadline for exceptional reasons.

An applicant can withdraw a complaint at any time by emailing or writing to the Degree Committee Secretary. Once a complaint has been withdrawn it cannot be reinstated.

3. Responding to a complaint

The Degree Committee Secretary (or delegate), will acknowledge a complaint within five working days.

A complaint can be declined to be considered if it is trivial, vexatious, malicious or is outside of the timeframe and there are no exceptional reasons for late submission.

The complaint will be investigated by the Degree Committee Secretary (or delegate). The investigation is likely to include requesting responses from the staff or Admissions Office involved in considering a graduate applicant's application. This will involve sharing a copy of the applicant's complaint with the relevant staff.

As part of the investigation, the Programme Admissions' written documentation and legal obligations will be taken into consideration.

An applicant will normally receive a complaint decision within 20 working days of receiving an acknowledgement. If a complaint decision will take longer than 20 working days, the applicant will receive an update regarding the investigation.

The complaint decision letter will describe the investigation that took place, the decision, the reasons for the decision, and any actions being taken because of the decision.

The decision letter confirms the Degree Committee's final decision in relation to a Graduate admissions complaint. This decision is likely to be communicated to any staff or department involved in the investigation.