The Emergence of Digital Resilience: Swift, Uncoordinated and Open-Ended

28 Feb 2024

11:30 -13:00

Times are shown in local time.

Open to: All

Room W2.01 (Cambridge Judge Business School)

Trumpington St



United Kingdom

Join our Organisational Theory and Information System seminar

Organisational Behaviour.

Speaker: Professor Stefan Haefliger, Bayes Business School

About the seminar topic

Exogenous shocks, such as pandemics and natural disasters, unsettle professionals’ work arrangements. This study asks how professionals swiftly adapt to adversity in ways that are open-ended, uncoordinated and urgent while lacking centralised or organisational support. We study the mandate for emergency remote teaching which focuses on the adoption of digital technologies during multiple enduring shocks. Our longitudinal qualitative study of teachers’ practices before, during and after several lockdowns traces the emergence of digital resilience.

Drawing on a relational perspective on digital technology, we show that professionals’ responses to adversity are produced through an interplay between different forms of digital technology enactment and professional values. We show how this interplay reconfigures relational constellations, bringing new entities into practice and leading key practices to change permanently. Our findings contribute to the nascent IS literature on digital resilience.

Speaker bio

Stefan Haefliger is a professor of Digital Innovation and Strategy. In his research and teaching he focuses on co-creation strategies as well as regulation and organisational design in innovation processes. His current research on human-machine interaction focuses on automated feedback and the learning of professionals about how to work with and give autonomy to machines, in some cases allowing new ways of using information technology to re-define professional standards and practice. His research in technology strategy helps define optimal levels of modularity in product development and the role that machines and machine learning play in innovation management. Stefan’s research agenda spans the intersection of strategy and information systems and the role new technologies play in changing the workplace, from the making and breaking of rules to the digital infrastructure underpinning platforms and organising.

Stefan is an experienced research supervisor, speaker and programme leader, he designed and led classroom-based as well as experience-based international courses, such as to Israel and Palestine as well as consulting projects with executive MBA students in Chile and Portugal. International courses play a key role in experiential learning and instilling a global mindset that combines personal growth, cultural exchange, and advanced academic content.

Stefan acts as an external examiner at the LSE and Imperial College, he was appointed to the Board of Studies at Bayes for 6 years and served as Associate Dean for People & Culture, driving inclusion and equality initiatives across the business school.

Stefan has written extensively on open innovation and business models and helps firms devise pathways to co-creation with customers and open innovation. His work has been published in MIS Quarterly, Management Science, Information Systems Research, Research Policy and others and he is a founding editor of the open access Journal of Openness, Commons and Organizing (JOCO). His insights are applied in management and used in executive education. Stefan is on the faculty at ETH Zurich and at Bayes Business School and he received a doctorate in management science from the University of St.Gallen, Switzerland. He held visiting positions at MIT, Hitotsubashi University, the University of Trento, Chalmers University and Rikkyo University in Japan.


No registration required. If you have any questions about this seminar, please email Luke Slater.