The Centre for Process Excellence and Innovation explores how to create sustainable competitive advantage through process improvement and product innovation. We define competitiveness as a combination of 2 fundamental capabilities, to innovate and develop novel products and services, and to design, measure and improve the operational processes that efficiently produce and deliver these goods and services to the customer.
Our research programme is structured around a set of 5 themes and a research lens.
- Process theory
- Process excellence
- Product and process innovation
- Supply chain management
- Operations strategy
- Industry studies