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Public services on threshold of a tech-driven reorganisation


Dr Mark Thompson to present keynote at inaugural Transformation through Technology conference

Dr Mark ThompsonDr Mark Thompson, Lecturer in Information Systems at Cambridge Judge Business School, has been invited to deliver a keynote address at the inaugural Transformation through Technology conference at the Barbican in London today (Thursday 24 May).

Organised by Public Service Events, the conference looks at the latest developments in technology and how these can be used to transform and improve the delivery of public services, which in turn, will contribute to substantial savings. With high profile speakers, master classes and case studies, the day has been designed to provide delegates with the tools they need to drive change in their organisations, with technology the catalyst.

Dr Thompson’s presentation is titled “The Death of the Vertical: What Transforming Really Means” and he will discuss how public services are standing on the threshold of a tech-driven reorganisation of public service delivery that will change the way people think about services forever.

He commented:

Whilst many organisations might claim to be undergoing ‘transformation’, for most this means little more than lean improvements, followed by outsourcing. Now, as never before, there is a pressing need for genuinely new thinking in this area about how new developments in technology offer real transformational alternatives to traditional, vertically siloed business models. This is a really exciting opportunity to help lead this debate.”

As well as his position at Cambridge Judge Business School, Dr Thompson is also Strategy Director for service innovator Methods, ICT Futures Advisor to the Cabinet Office, and main Board Director of Intellect UK. One of the architects of the government’s current Open Approach to Technology, he produced a landmark paper in 2008 for George Osborne, setting out a future for Open Standards in Government, credited by Francis Maude as the foundation for the subsequent ‘open’ government ICT strategy, and has continued to lead debate in this important field.