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service innovation

CEO of maritime museum: cultural organisations need to adapt to stay relevant

Kevin Sumption, Director of the Australian National Maritime Museum, shares his thoughts about the cultural sector, main challenges and importance of life-long learning. Kevin Sumption PSM, Director of the Australian National Maritime Museum and an alumnus of Cambridge Judge's executive…

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Delivering public services digitally

Discussions with unions could help ease better digital delivery of public services, Dr Mark Thompson of Cambridge Judge tells audience at Cheltenham Science Festival. A national discussion including conversations with unions is needed in order to effectively implement digital efficiency…

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Service innovation and performance in a digital world

Professor Andy Neely explores the challenges that leaders of world-class service organisations face in the 21st century. The world is changing. New technologies - especially the internet of things and big data analytics - are opening up new opportunities for…

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Kevin Bishop, Michael Lyons and David Simoes-Brown: The emerging SSME agenda

Services science has become one of the major areas of research into the nature of innovation within organisations and within national economies. Cambridge Judge Business School, in conjunction with IBM, a leading organisation at the vanguard of services science research,…

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Steve Street, IBM Global Services: Services science – thinking about service in an innovative, integrated way

Steve Street, Senior IT Architect for UK & Ireland New Business, Integrated Technology Delivery, IBM Global Services, explains why the financial meltdown, which demonstrates the limitations of a purely financial model, will motivate a move towards multiple sources of value.…

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