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Cc’ing the boss can ‘backfire’

"Cc'ing" supervisors to emails between co-workers erodes trust among office colleagues, finds study at Cambridge Judge Business School, outlined in Harvard Business Review. Copying, or "cc'ing" supervisors into emails between co-workers, even if done in good faith, erodes trust between…

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Brains and machines

Elisabetta Osta, Managing Director for Information, Insights and Innovation at Barclays and a Visiting Fellow in Marketing at Cambridge Judge, talks about motivation, mentoring and consumer behaviour. I've always been fascinated by how our brains work. My background is behavioural…

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Predicting crisis

'Incident Dashboard' helps Barclays predict whether incidents may snowball into big issues, as discussed at Cambridge Trust in Banking conference. Just about every adult, at some point, encounters a bank’s automatic teller machine (ATM) that doesn't work. Some people might…

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Societal trust

Professor David De Cremer of Cambridge Judge Business School named a Top Thought Leader by the organisation Trust Across America – Trust Around the World. Professor David De Cremer, KPMG Professor of Management Studies at Cambridge Judge Business School, has been named…

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Don’t trust your bank? Don’t sweat it. Because in 2016 the things that matter are competence, diligence and accuracy.

Alex Oliver is a philosopher. He works on logic, metaphysics and the philosophy of mathematics. His pastimes include cryptic crosswords and reggae music. He lives in Cambridge and has two children and a chocolate Labrador. You would never suppose that…

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How banks can show us they really care

Making good use of innovations from the FinTech revolution is a great way for banks to restore customers' trust. Smartphones, smart apps and smart entrepreneurs have the power to restore our trust in the banking industry – but only if…

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Attention: what banks can learn from the Army

When it comes to building trust, the British Army could hold some valuable lessons. What do banks and the British Army have in common? Not much on the face of it, but as banks battle to restore trust, there may…

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Cambridge Judge Business School and the Pearl Initiative launch Senior Executive Leadership & Trust programme in Dubai

Cambridge Judge Business School and the Pearl Initiative, the leading independent private sector-led, not-for-profit institution working across the region to influence and improve corporate accountability and transparency, have announced a two-day intensive Senior Leadership and Trust Programme for Middle East…

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Bank (mis)trust

Banks have largely failed to rebuild public trust, David De Cremer writes in Harvard Business Review. While banks have increased their number of compliance officers since the financial crisis of 2008, they have "more or less failed" in their strategy…

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Trust is a professional problem: why your business needs an ethical vision

We all know that trust is vital to any successful business, and research shows that trusted organisations regularly outperform their less trusted competitors. It is not just a "nice-to-have" issue but a central factor in delivering high performance. But do…

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