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Cambridge Judge Business School seeks to attract, develop and retain the most talented people from around the world to complement our diverse community of academic, professional, administrative and operational staff. We offer a challenging and rewarding work environment with a range of special benefits and discounts.

If you are looking for stimulating and collaborative work, and an opportunity to make an impact on business education in an intellectually inspiring environment, you should consider a career at Cambridge Judge Business School. All jobs will be listed on this page.

Service Desk Technician

Salary: £32,348-£42,155

Contract type: Full-time – Permanent

Closing date: 12 April 2023

About the role

The IT estate at Cambridge Judge Business School (CJBS) is large and diverse, comprising over 800 managed PCs and laptops, a fleet of multi-function printers, 5 fully digital lecture theatres and 30 digital seminar and meeting rooms used daily by the members of the school and the many external VIPs/visitors, during and outside University’s term time. We operate a hybrid infrastructure, utilising the Microsoft technology stack, and have a portfolio of new projects to deliver and maintenance of the custom business applications we have designed and built for the Business School.

The Service Desk team provide first-line support to all staff and students. This role is predominantly customer-facing and requires good knowledge of modern computing systems and services with excellent troubleshooting and fault-finding skills. You will need a solid understanding of the administrative systems in use at the school and wider University and the internal, custom-developed applications and processes in place to support teaching & learning.

About you

Taking direction from the Service Desk Team Leader, your work will be varied and cross-functional including project-based activities. Your day-to-day work will consist of deskside and remote support, with tickets proactively picked up or allocated through the service desk or because of internal processes and procedures. You will also work occasional weekends, providing programme support on a rota to support teaching delivery.

To meet the demands of the staff and students, the role requires the ability to quickly assimilate new ideas, embrace technology changes and have the confidence and initiative to solve problems independently. The role holder will be fully trained and supported through on-the-job training, commercial courses, and personal development programmes.

Download the Service Desk Technician job description

Alumni Relations Coordinator

Salary: £30,502-£36,386

Contract type: Full-time – Fixed term (funds for this post are available for two years in the first instance)

Closing date: 16 April 2023

About the role

The Alumni & External Engagement team is one of the primary external-facing departments within Cambridge Judge Business School (CJBS). The team’s functions include Alumni Relations, Events, Development, Stewardship, and managing communications related to these areas. The role exists to ensure students and alumni are well connected to and educated about the alumni network, and that relationships with key alumni volunteers within their region of responsibility are nurtured and maintained, strengthening the global CJBS community of advocates and ambassadors.

About you

You will have experience within a customer-facing role and should ideally have an understanding of the higher education environment, as well as relevant experience in alumni, student, or membership relations. You will be an excellent communicator with knowledge of key communication principles and experience in database and information management. Excellent administration and organisational skills, time management and an understanding of event management are prerequisites for this role. The ability to work successfully as part of a team and build strong working relationships with both internal and external stakeholders is also required. Additionally, flexibility, adaptability, and problem-solving skills are essential. You should also possess a high level of initiative and be able to take ownership of projects and tasks, working independently to achieve goals.

This role is based in central Cambridge and offers a flexible working arrangement, which includes a combination of working from home and working in the office. The role includes occasional out-of-hours work and travel.

Applications are also welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role at the University.

Interviews will take place on Wednesday 26 April. We have two positions available for this vacancy.

Download the Alumni Relations Coordinator description