A company’s Chief Operating Officer (COO) is responsible for ‘getting things done’ – for organising the firm’s people and resources to achieve organisational goals. Firms that excel at getting desirable things done quickly, efficiently and effectively, while responding to developing technology, changing customer needs and shifts in the competitive and regulatory landscape take a leading position in their industry.
To achieve operational excellence, companies need reliable internal processes, they need partners and they need to generate and leverage good ideas. These fundamental and interrelated building blocks of the field are also called process management, supply chain management and innovation management. In a nutshell, the academic discipline Operations and Technology Management (OTM) is concerned with the study of the fundamental principles that underlie the effective and efficient design and management of organisational processes, reliable partnerships and intra- and inter-organisational innovation capabilities.
The field is diverse and inherently multi-disciplinary, drawing on and applying fundamental insights from economics, industrial engineering, psychology and human behaviour. In addition, OTM requires a solid understanding of other organisational functions, especially strategy, marketing and some aspects of finance.
Within the wider academic OTM community, CJBS has a leading reputation in three areas, in which we recruit, train and place our PhD students:
- innovation management and new product development
- healthcare operations,
- managing risk, uncertainty and complexity
The faculty in the OTM subject group cover a broad range of methodological expertise which they apply in their research and in which they train their PhD students, including mathematical modelling, data analytics and econometrics, and behavioural laboratory and field experiments.
All faculty members in the OTM subject group are committed to rigorous and impactful research. As an integral part of their research, our faculty members and PhD students leverage long-standing relationships with other research groups at Cambridge Judge Business School and the wider university, with academic partners and PhD students at other universities around the world, as well as with a wide range of organisations in the private and public sectors, with a strong focus on the healthcare, life sciences, insurance and financial services industries. You can find more information on the research in the group on the faculty webpages of the Operations & Technology Management subject group.